Offering express service is a key driver of customer satisfaction, particularly for customers who visit a dealer for routine maintenance, according to the J.D. Power 2018 Philippines Customer Service Index (CSI) Study,SM released today.
The proportion of customers who were offered express service during their most recent visit has increased by 38 percentage points year over year (55% vs. 17%, respectively). Nearly half (44%) of those who used the express service option had their vehicle returned within two hours. Overall satisfaction among these customers is higher than among those who did not select express service (820 vs. 793, respectively, on a 1,000-point scale). More than half (51%) of customers who chose this option say they “definitely would” recommend the service center to a friend or relative, compared with 42% of those who did not use the option.
Continue reading “Express Service Key to Satisfaction and Brand Loyalty, J.D. Power Finds”
Caltex, marketed by Chevron Philippines, Inc. (CPI), and Robinsons Rewards Card (RRC), loyalty card of the Robinsons Retail Holdings Inc. (RRHI), celebrate the third year of one of the country’s most-successful customer loyalty programs with a limited-edition Justice League collectibles promo which can be redeemed until October 15, 2018.
The partnership continues to bring more value to Caltex and Robinsons customers with its variety of fuel and shopping rewards through the RRC customer loyalty program. Patrons can earn points online and use them to redeem grocery, fuel, and other perks, with the multiple options given to members changing the customer loyalty landscape in Philippines.
Continue reading “Caltex and Robinsons Rewards Card mark three years of partnership”
The latest edition of the Fortune Global 500 Index for 2018 confirms the ever-increasing role that emerging markets are playing as key drivers of global economic growth and their influence on top international firms.
Oxford Business Group (OBG), which has long served as a valuable point of reference for investors seeking comprehensive exploration of the global rise of emerging markets, once again saw increasing subscription numbers from the world’s biggest companies. Representatives from 354 firms, representing more than 70% of the companies listed on the index, are now using the international publishing, research and consultancy firm as a source of reference for their operations, up from 337, or 67% in 2017.
Continue reading “Oxford Business Group continues to attract leading global firms to its subscriber list”
Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced its collaboration with Amazon Web Services (AWS) in enabling Globe Telecom, one of the Philippines’ largest telecommunications providers, to deliver cloud-based intelligent omnichannel routing and interactions management.
This collaboration aims to bring digital engagement to life, delivering effortless experience across all Globe Telecom touchpoints including web, portal, self-service and mobile applications, social media and messaging platforms, hotline, as well as email. This is powered by capabilities such as Artificial Intelligence, Machine Learning and Agent Desktop Unification, enabling Globe Telecom to continue to level up the care it gives to customers.
Continue reading “Amdocs, Amazon Web Services gear up Globe for meaningful digital customer engagement”
From birthday parties to holiday meals or even just a special dinner or weekend get-together, food is at the center of every Filipino family’s celebration. With having guests over being no foreign concept to Filipino families, with relatives and friends staying for the weekend or simply dropping by for a visit, every meal can indeed be a celebration of sorts.
OHome, a new brand of home and kitchen products, provides the right kitchen equipment and tools to help make cooking a breeze while ensuring the home remains a clean and healthy space for the whole family. With its well-curated line of products, OHome hopes to be each Filipino family’s partner in the journey toward a healthier home and lifestyle.
Continue reading “Smoke-free kitchen and hearty meals for a healthy home”