Amdocs research shows superior customer and network experience keys to retaining PH mobile consumers

Manila, Philippines. March 16, 2015.  The Amdocs Customer Experience Spotlight 2015, an independent research study conducted by IE Market Research (IEMR) on behalf of Amdocs, highlights the importance of providing a superior customer experience in order to retain as well as attract new customers, including a carrier-grade Wi-Fi strategy to combat the threat of emerging players in the mobile market and offering multi-play bundles to win market share.

Amdocs PR 2_CES Wi-Fi infographic

Conducted among 8,450 consumers in 17 countries, including the Philippines, the Amdocs Consumer Experience Spotlight 2015 found that 27 percent of Filipino respondents, a figure higher than the global percentage, are more likely to consider switching to over-the-top (OTT) players, if they offered connectivity. Despite this possibility, they would still recommend their service provider to family and friends due to positive customer experience (94 percent) and competitive prices (83 percent).

The global survey further shows that Wi-Fi remains the preferred data connectivity option for most Filipinos. While 50 percent of the Filipino respondents said that they had a mobile Internet plan, 65 percent of them used Wi-Fi more frequently and 51 percent connected to Wi-Fi in public places when available.

Other key global findings include:

  • Churn persists within service provider industry: 63 percent of respondents stated they would recommend their service provider, citing customer care/experience (89 percent) and high-quality Internet connection and coverage (59 percent) as the top reasons for their endorsement.
  • Customers prefer “traditional” service providers: 80 percent of respondents would not consider switching to OTT disruptors if these players offered mobile connectivity. The top reasons were: privacy& security issues, lack of trust and potential network quality issues.
  • Customers desire innovative and new personalized services: More than half of the respondents stated that they would switch mobile subscription plans for a plan that included additional communication services (e.g. home, Internet, TV) with almost the same number of respondents saying they would switch if they were able to choose the bundle components.
  • The multi-play opportunity remains unclaimed: Although more than half (52 percent) of respondents subscribe to four services (broadband, TV, mobile, fixed line), only 1 percent has a single quad-play provider. Triple-play penetration was also low (9 percent).
  • Carrier-grade Wi-Fi will drive loyalty: Among the 62 percent of respondents with a mobile Internet plan, 71 percent use Wi-Fi more frequently than their mobile connection.

“With changing customer expectations and the ever-increasing threat of disruptive competitors, service providers are required to adopt a new strategy by taking a multidimensional view of customer experience,” said Chris Williams, head of global marketing at Amdocs. “By leveraging their customer experience strengths and innovative multi-play bundles, service providers have a tremendous opportunity to lead in The New World of Customer Experience.”

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Caltex looks inside engines in Asia

Tests reveal that most Caltex with Techron users achieve an average of 9.7 out of 10 score rating on the cleanliness of their engine intake valves.

Metro Manila, Philippines – Caltex’s latest boroscope test in Asia, conducted throughout 2013, has revealed the harmful effects that lower quality gasoline have on motor engines, while highlighting the cleaning proposition that Caltex with Techron offers as the ideal solution for motorists. The boroscope test utilized a specially designed camera to examine the interior of a vehicle’s fuel system to inspect the cleanliness of critical engine parts.

Caltex with Techron gasoline has been proven to be efficient at keeping intake valves cleaner based on such boroscope tests conducted on a total of 224 valves in the Philippines. Results from 32 vehicles tested in the Philippines showed that vehicles using Caltex with Techron performed well in keeping fuel systems clean, proving that its gasoline kept intake valves almost perfectly clean as compared to vehicles using lower quality gasoline.

“Motorists are often unaware of the state of their vehicles. The boroscope tests prove to local motorists that Caltex with Techron works in keeping their engines clean, contributing to better performance of the vehicle,” commented Greg Engeler, Chevron Product Engineering Regional Manager, Asia Pacific. “Chevron has spent more than 30 years in research and development to prove that the cleaning properties of our patented Techron technology not only works in laboratories and in the US, but in the Philippines as well.”

Using a Karl Storz Endoscope (boroscope), Chevron engineers took photos of intake valves and ports (via fuel injector hole) and rated them using a Co-operative Research Council (CRC) Intake Valve Deposit (IVD) rating system, where a score out of 10 was assigned, with 10 denoting a perfectly clean valve. Photos were also taken of piston tops (via spark plug hole) to assess combustion chamber deposits (CCDs).

Lower quality gasoline user- 6.7 out of 10 score rating Valve Cleanliness after 62,248 km
Lower quality gasoline user-
6.7 out of 10 score rating
Valve Cleanliness after 62,248 km

Caltex with Techron user – 9.7 out of 10 score rating Valve Cleanliness after 107,000 km
Caltex with Techron user –
9.7 out of 10 score rating
Valve Cleanliness after 107,000 km

Vehicles that used Caltex with Techron achieved an average score of 9.7 out of 10 in Philippines, surpassing the average score of 9.2 for vehicles using lower quality gasoline, despite achieving a higher odometer reading. Vehicles using lower quality fuels recorded the worst valve readings of 8, 6 and 7 out of 10, for Malaysia, Philippines and Thailand respectively.

The tests were performed on local vehicles using Caltex with Techron and vehicles using competitor or lower quality gasoline brands within the test markets. Vehicles selected represent a cross-section of the local market vehicle fleet in order to reveal an unbiased and true state of local motorists’ vehicles.

“The test alerted motorists to the hidden problems of their vehicles, such as harmful deposits that may cause issues down the road. Caltex fuel quality is good that’s why I typically have no problems with my vehicle engine,” said Jed Villapando, one of the Filipino motorists who participated in the test.

Chevron Philippines Inc., Product Engineering Specialist, Jude Porras said, “To perform at its best, your engine requires unrestricted air and fuel delivery which cannot happen when a vehicle’s intake valves and port fuel injectors are clogged. A clean engine ensures that your vehicle’s fuel-to-air ratio is optimized, allowing your vehicle to maximize fuel energy. Only Caltex has Techron, which cleans up both the intake system and the combustion chamber, allowing vehicles to maintain optimum performance and increase fuel mileage.”

All grades of Caltex with Techron gasoline contain Techron. Techron contains a polyetheramine component designed to clean up fuel system deposits and prevent them from reforming. Lower quality fuels can leave harmful deposits in the motor engine that accumulate over time, causing the vehicle to stumble during acceleration, knock or lose power.

One tank full of Caltex with Techron is effective at cleaning and protecting engines previously choked up with deposits. Continuous use of Techron will provide motorists with better fuel economy, maximized power, reliable performance, lower emissions and a smoother drive. Caltex with Techron combines patented technology, proven research and service quality for the evolving needs of motorists who expect more out of their fuel.

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Free car check-up as Caltex-Pugad Mobile Mechanics mark year 2

Caltex-Pugad Mobile Mechanic marks year 2
Caltex-Pugad Mobile Mechanic marks year 2

Manila, Philippines, January 28, 2015 – In celebration of its second year of providing quality and affordable automotive services, the Mobile Mechanic program, an on-call car repair service staffed by former youth migrants, is offering a free car check-up as a way of thanking loyal patrons. The check-up includes tests on brakes, tires, headlights and battery fluid levels, among others. As an added incentive, each customer also gets a 10% discount on car wash for every preventive maintenance service.

Mobile Mechanic is a skills training and livelihood project of Chevron Philippines Inc. (CPI), marketer of the Caltex fuels and lubricants, and the Don Bosco Pugad Foundation in Makati which is a home for disadvantaged migrant youths from Palawan, Mindoro, Iloilo, Romblon, among others. The mobile mechanics are selected Pugad youths ages 19 to 24, who have completed a 15- month training program in four technological courses under the Don Bosco Technical Institute (DBTI) as well as on-the-job and professional training from car companies like Isuzu, Toyota, Ford and Honda. Since its inception, the program has serviced over 1,450 customers in Makati and other parts of Metro Manila. Pugad reports that at least 40% of these clients are repeat customers. Income generated supports the daily expenses of nearly 100 boys rescued from a life of vagrancy, child labor, abuse and poverty, 90% of whom are taking vocational-technical courses at DBTI. The graduates help sustain the program through one-on-one training for their younger colleagues.

Aside from donating the van, uniforms, tools and a year’s supply of Caltex lubricant products to jumpstart the enterprise, Chevron also conducted safety seminars and product knowledge training to highlight the importance of the right lubricants in regular auto maintenance like oil change.

Eight of the 12 graduates of the Mobile Mechanic program have full-time jobs in car companies or auto repair shops across the country.

“The boys’ hardworking spirit and superb service are what made me a regular customer for almost a year now. In fact, my friends have also become some of their loyal customers. ” said Rey Villanueva, a Makati resident.

“From living broken lives, I’ve seen how the boys honed and loved their jobs as mechanics. Equipped with proper training, they are now swiftly finding jobs in car companies they just once dreamt about. We deeply appreciate that Chevron shares our vision to transform them to become productive members of our society,” said Don Bosco Pugad Center, Executive Director, Fr. David Buenaventura.

 

Cement firms help make roads safer

Manila, Philippines. January 21, 2015 – Out of the 3,000 road accidents the Philippine National Police-Highway Patrol Group (PNP-HPG) recorded for the first two months of 2014 alone, almost 17% or 530 involved trucks. Knowing such accidents may have been prevented, the Cement Manufacturers’ Association of the Philippines (CeMAP), the organization of local cement producers, recently held its 3rd annual summit entitled “Road Safety: Staying on the Right Track” in Cebu City.

Photo from philstar.com
Photo from philstar.com

 

The conference discussed the current best practices in road transportation management. CeMAP President Ernesto Ordoñez shares, “Over 55,000 tons of cement products are transported along our roads every day. With that much exposure on the road, we must ensure that our people and everyone else will always be on the safe side every inch of the way.”

With risks involved during transport, local cement firms employ various programs like journey and fatigue management for drivers. The companies strictly monitor and control their drivers’ working hours, offer regular health checks and drug tests, implement proper diet and exercise programs, and provide rest facilities among others.  Competency testing, personnel qualification and training, regular maintenance check of transport vehicles, and emergency preparedness and response training are likewise done to ensure safety on the road.

 

 

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New Lenovo tablets for world travellers

Inconvenient security checks and excess baggage weight caused by bulky and heavy gadgets, tray-table constraints, and outlet outage can instantly turn excited travellers into cranky ones during an out-of-town vacation. Fortunately, for those travelling during long holidays, technology leader Lenovo has launched a slew of handy, ultraflexible multi-mode tablets to ease the pain points of travelling with technology.

Yoga Tablet 2
Yoga Tablet 2

Lenovo Yoga Tablet 2: Intuitive usage and long battery life for the discerning traveler

The Lenovo Yoga Tablet 2 is equipped with 18 hours of battery life, an ergonomic handle, a new and improved kickstand, and four incredibly intuitive modes to effortlessly stay connected while on vacation. Whether browsing through e-books with the Hold mode during a long road trip, doing a video call with relatives back home with the Stand mode, playing with apps using Tilt mode when in transit, or answering e-mails with the Hang mode at the comfort of one’s hotel room, the Lenovo Yoga Tablet 2 covers travellers’ requirements in a portable form factor that can easily fit into a backpack.

In addition, the Lenovo Yoga Tablet 2 also has a high-definition 8MP rear camera so travellers can instantly capture fond memories and sights wherever they are. Lenovo Yoga Tablet 2 also sports a dual band Wi-Fi and a micro USB with OTG connection that allows users to charge their phones with a separate cable on the go to stay connected while travelling.

Yoga Tablet 2 Pro
Yoga Tablet 2 Pro

Lenovo Yoga Tablet 2 Pro: Home entertainment away from home

The Lenovo Yoga Tablet 2 Pro has a built-in Pico projector that projects up to a 50-inch display on any wall or ceiling, instantly transforming any ordinary hotel room or train compartment into a mini theater. With an incredible 8W sound system featuring JBL twin front-facing speakers, 5W bass subwoofer, Dolby surround sound, and a dazzling Quad High Definition (QHD) screen with 2560 x 1440 resolution, travellers won’t have to groan again when they need to endure 19-hour train journeys or car rides.

Like the Lenovo Yoga Tablet 2, Lenovo Yoga Tablet 2 Pro also features Hold, Tilt, Stand and Hang modes, allowing travellers to work, play, and connect with relatives back home while on vacation.

Pricing and Availability

Lenovo Yoga Tablet 2 is priced at Php13,999 (Wi-Fi) and Php19,999 (LTE Wi-Fi) for the eight-inch and 10-inch variants respectively, while SRP for the Lenovo Yoga Tablet 2 Pro is at Php33,999.

The eight-inch LenovoYoga Tablet 2 also comes with a free Intel starter pack which features Music Maker 2014, Movie Edit Pro 2014, GT Racing 2 and others.

Both the Yoga Tablet 2 and Yoga Tablet 2 are now available through select Lenovo Exclusive Stores (LES), authorized retailers, and Lenovo Mobile Exclusive Stores (LMES) nationwide.

For the latest Lenovo news, subscribe to Lenovo RSS feeds or follow Lenovo on Twitter, Instagram, and Facebook.

 

Lenovo (HKSE: 992) (ADR: LNVGY) is a $39 billion global Fortune 500 company and a leader in providing innovative consumer, commercial, and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs (including the legendary Think and multimode YOGA brands), workstations, servers, storage, smart TVs and a family of mobile products like smartphones (including the Motorola brand), tablets and apps.

 

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