Ericsson has clinched the 2020 Asia Communication Awards (ACA) for network automation with the deployment of an advanced data-driven site analytics solution at Smart Communications, the wireless unit of PLDT.
This Artificial Intelligence (AI) solution provides advanced insights to network teams, increasing operational efficiency and enhancing network user experience while reducing the number of monthly site visits. Deployed in 10 countries globally, this is an online web-based and mobile app diagnostic tool that collects real-time data, allowing field technicians to work remotely and independently and make better and faster decisions. With quick access to additional network information, network operations teams are empowered to be more proactive and to prevent imminent network issues with advanced troubleshooting capabilities.
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