In today’s plugged-in world, communication during a crisis has taken on a different degree of urgency, meaning and function, and so providing a peek into an organization’s strength or weakness. With the internet and social media fast-tracking the transfer and sharing of news and providing a platform by which people can articulate their opinion on most things, organizations big and small are finding it imperative to be able to respond quickly and appropriately lest they risk compromising their reputation and business.
A crisis can take many forms. It can be a result of natural causes such as those caused by an earthquake or similar other natural disasters. A crisis may also be financial in scope or technological, with the latter involving cybersecurity threats, loss of database information and related matters. It can be an unprecedented health or medical scare.
No matter the cause or scope, a well-thought out communication and management plan will see an organization or business through a crisis. Responses may differ depending on the circumstances, but let’s look at some general guidelines on what to do to pull through.
Continue reading “The PRemise: How Do We Communicate Through a Crisis?”