PLDT Expands Strategic Collaboration with Amdocs for Enhanced Digital Customer Experience
Amdocs, Amazon Web Services Gear Up Globe for Meaningful Digital Customer Engagement
Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced its collaboration with Amazon Web Services (AWS) in enabling Globe Telecom, one of the Philippines’ largest telecommunications providers, to deliver cloud-based intelligent omnichannel routing and interactions management.
This collaboration aims to bring digital engagement to life, delivering effortless experience across all Globe Telecom touchpoints including web, portal, self-service and mobile applications, social media and messaging platforms, hotline, as well as email. This is powered by capabilities such as Artificial Intelligence, Machine Learning and Agent Desktop Unification, enabling Globe Telecom to continue to level up the care it gives to customers.