press room

PLDT Expands Strategic Collaboration with Amdocs for Enhanced Digital Customer Experience

Share This Post

Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, recently announced the extension of its managed services agreement with PLDT for another three years.

As part of the broader strategic partnership, Amdocs will continue to consolidate, modernize and manage PLDT and Smart’s IT infrastructure and applications, enabling efficient delivery of services and optimized IT spends.

Under the deal, which is now extended to 2028, Amdocs will enable the modernization of IT platforms and infrastructure, supporting all lines of business as an integrated telco. Amdocs and PLDT, a leading telecommunications and digital service provider in the Philippines, also put importance on the environmental, social and governance (ESG) criteria in IT operations beginning with foundational steps such as e-billing adoption to major initiatives such as transformation of PLDT’s IT footprint to the cloud.

“PLDT is committed to empowering Filipinos everywhere with customer-focused digital innovations, helping them create a better tomorrow,” said Alfredo S. Panlilio, president and CEO at PLDT. “Our long-standing strategic partnership with Amdocs is enabling us to achieve this as we move into the future with infinite potential of 5G and digital services evolution.”

“We are delighted to strengthen our long-term partnership with PLDT, a journey of collaboration that builds on a shared vision to deliver amazing customer experiences,” said Anthony Goonetilleke, group president of Technology and head of Strategy at Amdocs. “We look forward to partnering with PLDT as they drive their business to new heights.”

Keep up with Amdocs news by visiting the company’s website or following its Twitter, Facebook and LinkedIn accounts and YouTube channel.

More to Explore

Ardent icon white

How can we work together?

Drop us an email, ring our office or follow us on social media.